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Phase 5: Technical Support
SUPPORT STAFF
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The IT staff member will serve as the lead technology contact in case of any technical issues with the devices. The school will also form a iPad initiative team or committee. This will consist of the IT support staff and a member from each grade level. Each grade level member will serve as the designated contact for the devices for the specific grade level to assist with any technical difficulties.
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POSSIBLE TECHNICAL ISSUES
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1) Device Malfunctions
2) Viruses on Devices
3) Software Glitches
4) Damage of Devices

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