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Phase 5: Technical Support

SUPPORT STAFF

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The IT staff member will serve as the lead technology contact in case of any technical issues with the devices. The school will also form a iPad initiative team or committee. This will consist of the IT support staff and a member from each grade level. Each grade level member will serve as the designated contact for the devices for the specific grade level to assist with any technical difficulties.

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POSSIBLE TECHNICAL ISSUES

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1) Device Malfunctions

2) Viruses on Devices

3) Software Glitches

4) Damage of Devices

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